Start here

Choose the right support path

Contact details

Email: info@jumboindustrial.com
Telephone: 1 (972) 944-7038

Do not mail a return to this address unless the return instructions provided for your order specifically direct you there.

Product and sales questions

For help identifying or comparing equipment, include:

• The product name, model number or page link
• Your intended application and material
• Important requirements such as voltage, capacity, dimensions or compatibility
• The quantity you are considering

Existing order support

For questions about an order, include:

• Your order number
• The name and email address used at checkout
• The product or model involved
• A concise description of the assistance you need

Shipping, delivery or order-condition issues

If your question concerns a shipment, include the order number and any available carrier or tracking information. For a damaged, incomplete or incorrect delivery, retain the packaging and include clear photographs of the product, packaging, shipping label and visible damage where relevant.

Review the Shipping Policy or review the Refund Policy for the published terms that apply.

Protect your information

Do not send full payment-card details, account passwords or other sensitive credentials by email. We only need the information relevant to identifying the product, order or issue.