Customer service
Website Accessibility & Assistance
Request help with browsing equipment, reading product information or completing a store task, and report an accessibility barrier.
Access to the store
Jumbo Industrial aims to make product information and shopping functions usable by customers with different access needs. We work to improve clarity, navigation, readable content and the ability to use store functions with common assistive technologies. This page does not claim that every page or third-party component has been independently audited or certified to a particular accessibility standard.
If a barrier prevents you from finding a product detail, using an account or completing another task, please contact us. You do not need to make a purchase to request assistance.
Request assistance or report a barrier
Email info@jumboindustrial.com with the subject “Accessibility Assistance,” or call (972) 944-7038. Support is available Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time, excluding US federal holidays. We aim to acknowledge ordinary requests within 1–2 business days.
Include the page address, the task you were trying to complete and the difficulty encountered. Browser or assistive-technology details can help if you are comfortable sharing them, but they are not required to ask for help. Tell us your preferred response method. Do not send medical records, passwords or payment-card details.
What we can do next
We will review the issue and discuss a practical way to provide the relevant information or help with the task. This may involve explaining a product specification, providing available text information or guiding you through an account or order-support process. Payment information must remain within an appropriate secure payment process, not ordinary email.
Some product documents or transaction components are supplied by other organizations. Let us know when one is difficult to use so we can seek an accessible alternative or raise the issue with the provider. We will not assume that an external component makes your request irrelevant.
Follow-up and privacy
If a response does not address the barrier, reply with the reference and explain what remains difficult. We use relevant feedback to prioritize improvements. Our Privacy Policy governs information provided in a support request. For other order matters, the Customer Service center provides direct links to delivery, return and account help.